Refund Policy

Overview

Last updated: 17 July 2026. We want customers to receive pooja items in good condition and as described. Refund eligibility depends on the product, its condition and the reason for the request.

When a Refund May Apply

A refund or replacement may be considered when an item arrives damaged, defective, incomplete or different from the item ordered. Please contact us as soon as possible after delivery, preferably within 7 days, with your order number, a description of the issue and clear photographs of the package and product.

Condition of Returned Items

For approved returns, items should be unused, unwashed, undamaged and in the original packaging with accessories, tags and invoices where applicable. Products that have been used, altered, assembled, personalised, damaged after delivery or returned without the required information may not qualify.

Items Not Eligible

Unless a product listing states otherwise, clearance items, personalised items and items damaged through improper handling may not be eligible for a refund. Product-specific terms shown on the product page will apply if they differ from this general policy.

Refund Processing

After we receive and inspect an approved return, we will confirm whether the refund is accepted. Approved refunds are normally issued to the original payment method, subject to payment-provider and bank processing times. Shipping charges may be non-refundable unless the return is due to our error or a damaged or incorrect shipment.

Contact Us

For questions, contact Shravangroups at sales@shravangroups.com or +91 9786429397.